Customer Service Representative
2 hours ago
Overview:
We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate at Massage Envy North Reading. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.
Key Responsibilities:
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Perks and Benefits:
- Competitive base pay of $16-17/hour plus bonuses and commissions
- 401(k)
- Paid time off for all employees
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- In-depth product and service training
- Earn free massage, skincare, or stretch services
- 30% off all products
Requirements:
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Are critical thinkers with excellent math and computer skills and the ability to multitask
- Have great people skills and can establish positive relationships with guests
- Are supporters of total body care with a general knowledge of massage and skin care services
- Must be available 2 nights, 2 days, and 1 weekend day
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