Customer Service Representative

3 weeks ago


North Reading, Massachusetts, United States Massage Envy Full time

Overview:

We're seeking a skilled Customer Service Representative to join our team at Massage Envy North Reading. As a key member of our staff, you'll play a vital role in delivering exceptional customer experiences and promoting our wellness programs.

Perks and Benefits:

  • Competitive hourly rate of $16-17, plus bonuses and commissions
  • 401(k) plan and paid time off
  • Employee referral bonus program and Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • Earn free massage, skincare, or stretch services
  • 30% off all products

Responsibilities:

  • Provide outstanding customer service and help clients feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

  • Trained leadership that is invested in your success
  • Award programs, such as Sales Associate of the Year
  • A caring community that strives to celebrate individuality and share knowledge

If you're passionate about helping others and committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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