Sales and Customer Service Representative

3 hours ago


North Reading, Massachusetts, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our wellness programs, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
What We Offer
  • Competitive base pay of $16-17/hour plus bonuses and commissions
  • 401(k) and paid time off for all employees
  • Employee referral bonus program and Employee Assistance Program
  • A flexible schedule for a better work/life balance and in-depth product and service training
  • Earn free massage, skincare, or stretch services and 30% off all products
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
  • Availability to work 2 nights, 2 days, and 1 weekend day
Why Join Our Team?

We're a caring community that strives to celebrate individuality and share knowledge. Our trained leadership is invested in your success, and we offer award programs to recognize outstanding performance.



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