Guest Services Representative

7 days ago

Durham, North Carolina, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Hendrick Subaru Southpoint. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support to our team.

Key Responsibilities
  • Perform opening and closing procedures to ensure a smooth operation of the sales department.
  • Answer incoming phone calls in a courteous and professional manner, directing calls to the appropriate person or department as needed.
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log to maintain accurate records.
  • Communicate effectively with the Guest Services Manager and Greeters to ensure seamless communication and collaboration.
  • Reconcile and update data entry with dealership software to maintain accurate records.
  • Produce daily reports, including the Daily Update, Performance Metric, and other core Guest Services reports.
  • Provide a warm and welcoming environment for our guests, their children, and fellow teammates.
  • Maintain a clean and comfortable environment, including monitoring the facility and ensuring it meets company standards.
  • Participate in required training and maintain an organized, clean, and safe work area.
  • Record all hours worked accurately in the company timekeeping system and follow all safety rules and regulations.
Requirements
  • Previous customer service experience is desired, with excellent interpersonal, communication, and organizational skills.
  • Intermediate skills in Microsoft Office Products are required, with the ability to learn Dealership Management System and web-based applications.
  • A valid driver's license is required, with the ability to work a variety of shifts, including evenings, weekends, and holidays.
Core Values

We are committed to our core values of Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.

This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer, and we encourage minorities, women, veterans, and individuals with disabilities to apply.

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