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Guest Service Representative

3 months ago

Durham, North Carolina, United States Dimension Hospitality Full time
Job Title: Guest Service Representative

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Dimension Hospitality. As a Guest Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring that all necessary information is accurate and up-to-date.
  • Process payments and handle cash transactions, maintaining a high level of accuracy and attention to detail.
  • Assist with room assignments, key distribution, and other front desk duties as needed.
  • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 3 months of hospitality, general office, accounts receivable, or customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
What We Offer:
  • A competitive hourly rate of $14.00.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.