Guest Services Representative
1 week ago
Hendrick Subaru Southpoint is seeking a highly skilled Guest Services Representative to join our team. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for guests, providing administrative support, and maintaining accurate records.
Key Responsibilities- Perform opening and closing procedures, ensuring a smooth transition of duties.
- Answer incoming phone calls in a courteous and professional manner, directing calls to the appropriate person or department.
- Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log, maintaining accurate records.
- Communicate effectively with the Guest Services Manager and Greeters, ensuring seamless collaboration.
- Reconcile and update data entry with dealership software, producing daily reports as required.
- Provide a warm and welcoming environment for guests, their children, and fellow teammates, maintaining a clean and comfortable workspace.
- Participate in required training, adhering to company policies and procedures.
- Record all hours worked accurately in the company timekeeping system.
- Previous customer service experience, with excellent interpersonal, communication, and organizational skills.
- Ability to understand and follow instructions, communicate effectively with customers and company personnel.
- Valid driver's license, with intermediate skills in Microsoft Office products and ability to learn dealership management systems.
Hendrick Automotive Group is committed to Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.
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