Guest Services Representative

1 week ago


Durham, North Carolina, United States Hendrick Automotive Group Full time
Job Summary

Hendrick Subaru Southpoint is seeking a highly skilled Guest Services Representative to join our team. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for guests, providing administrative support, and maintaining accurate records.

Key Responsibilities
  • Perform opening and closing procedures, ensuring a smooth transition of duties.
  • Answer incoming phone calls in a courteous and professional manner, directing calls to the appropriate person or department.
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log, maintaining accurate records.
  • Communicate effectively with the Guest Services Manager and Greeters, ensuring seamless collaboration.
  • Reconcile and update data entry with dealership software, producing daily reports as required.
  • Provide a warm and welcoming environment for guests, their children, and fellow teammates, maintaining a clean and comfortable workspace.
  • Participate in required training, adhering to company policies and procedures.
  • Record all hours worked accurately in the company timekeeping system.
Requirements
  • Previous customer service experience, with excellent interpersonal, communication, and organizational skills.
  • Ability to understand and follow instructions, communicate effectively with customers and company personnel.
  • Valid driver's license, with intermediate skills in Microsoft Office products and ability to learn dealership management systems.
Core Values

Hendrick Automotive Group is committed to Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.



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