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Guest Services Representative

2 months ago

Durham, North Carolina, United States Driftwood Hospitality Management Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Driftwood Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Greet and register guests in a friendly and efficient manner
  • Provide accurate information and respond to guest inquiries in a timely and professional manner
  • Process guest payments and handle cash, credit card transactions, and other forms of payment
  • Close guest accounts and ensure a smooth check-out process
  • Field guest complaints and resolve issues in a fair and timely manner
Requirements:
  • High school diploma or equivalent required
  • Prior hospitality experience preferred, but not required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Ability to stand for long periods and move throughout the front office area
What We Offer:
  • A competitive hourly rate of $15.00
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development