Guest Service Representative Afternoon Hours
6 days ago
We are seeking a highly skilled Guest Service Representative to join our team at Nothing Bundt Cakes - Durham/Chapel Hill. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.
Key Responsibilities- Guest Interaction: Greet walk-in and phone guests with genuine warmth and enthusiasm, determining their interests and needs.
- Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinctions, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Sales and Service: Suggest additional merchandise to complete a unique celebration, process guest orders efficiently and accurately, and invite guests to join our email club for special promotions.
- Visual Presentation: Replenish cake display cases to ensure a strong visual presentation.
- Team Collaboration: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Compliance: Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
- Attendance and Punctuality: Maintain a consistent work attendance and punctuality record.
- Interpersonal Skills: Exhibits high energy interpersonal skills, is friendly, helpful, positive, patient, socially confident, and communicative.
- Guest Experience: Enjoys interacting with diverse people and providing a superior guest experience.
- Multi-Tasking: Can perform multiple tasks simultaneously while maintaining attention to detail.
- Technology: Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Physical Demands: Has the capacity to stand for extended periods of time and work in a fast-paced environment.
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