Customer Service Representative

2 weeks ago


Tuscaloosa, Alabama, United States Acme Brick Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Acme Brick Company. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving product and service issues, and maintaining a positive and professional demeanor at all times.

Key Responsibilities

  • Communicate with customers via phone, email, or in person to address their concerns and provide product information.
  • Work with vendors and manufacturers to resolve issues and improve product quality.
  • Collaborate with production coordinators to ensure timely delivery of products.
  • Place orders for materials and products with vendors and manufacturers.
  • Provide backup support to other customer service representatives as needed.
  • Receive and process inventory shipments.
  • Assist with sample orders and verifying material from vendors.
  • Enter sales orders and sales transfers into the operating system.
  • Manage credit and collections.

Requirements

  • 2+ years of related experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office and Excel (JDE experience preferred).

Competencies

  • Integrity
  • Initiative
  • Teamwork
  • Customer Service Orientation
  • Relationship Building
  • Quality Focused

Education

  • High school diploma or equivalent required; some college is preferred.

Equal Opportunity Employer

Acme Brick Company is an equal opportunity employer and welcomes applications from diverse candidates. We maintain a drug-free workplace and perform pre-employment substance abuse testing.



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