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Customer Service Representative

2 months ago

Tuscaloosa, Alabama, United States Alabama Credit Union Full time

About the Role

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Alabama Credit Union. As a key member of our operations team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and helping them achieve their financial goals.

Key Responsibilities

  • Provide personalized service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process transactions, open accounts, and assist members with their financial transactions.
  • Offer financial solutions and products to members, helping them achieve their financial objectives.
  • Work collaboratively with other team members to ensure seamless service delivery and achieve business objectives.

Requirements

  • Bachelor's degree or equivalent experience in a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required, with a minimum of six months of experience in a related role.

Preferred Qualifications

  • Bilingual (Spanish) or proficiency in another language.
  • Experience in a financial services or credit union environment.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.