IT Support Specialist

2 weeks ago


Grand Prairie, Texas, United States Trinity Basin Preparatory Full time
Job Function

The IT Service Technician provides technical support to clients throughout the district for all break-fix requests. In this role, the individual must effectively apply excellent customer service skills while efficiently fulfilling their job duties as assigned by the IT Service Manager.

The IT Service Technician ensures that all requests are properly handled and that clients are properly informed throughout the life of their request.

Duties:
  • Provide first-level technical support for all district computers, printers, copiers, and other technology-related devices.
  • Collaborate with other technology staff to ensure seamless support.
  • Elevate necessary issues to the relevant personnel.
  • Support and implement technology projects as assigned.
  • Deliver value-added service to end users.
  • Maintain accurate IT inventory records.
  • Ensure company assets are properly secured and maintained.
  • Provide technical support for campus special events.
  • Implement and maintain compliance with organizational policies and procedures.
  • Perform helpdesk and other technology functions as assigned.
Requirements:
  • High School Diploma or equivalent.
  • One (1) to two (2) years of technical experience preferred.
  • A+ certification highly valued.
  • Reliable transportation required.


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