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Technical Field Support Specialist

2 months ago

Charlotte, North Carolina, United States OneCloud Corporation Full time
Job Overview

Position Summary:

The Technical Field Support Specialist role provides an exciting opportunity to engage with various technology systems while developing skills in telephony and networking. This position involves both local and out-of-state travel, along with office responsibilities for remote customer assistance and pre-installation tasks. Ideal candidates will enjoy hands-on learning, problem-solving, and direct customer interaction, all while being part of a collaborative team. This role encompasses both fieldwork and remote support for the comprehensive services offered by OneCloud Corporation. A company vehicle is supplied for travel needs. This is a full-time role with a standard Monday to Friday schedule, though project demands may lead to varying start and end times, including potential weekend work, overtime, and on-call responsibilities.

Key Responsibilities:

  • Install voice, data, CATV, and paging cabling systems.
  • Set up phone systems, telephones, SIP lines, cell booster equipment, networking devices, POS systems, computers, televisions, and associated peripherals.
  • Pre-assemble, configure, and test phone systems and SIP devices prior to installation.
  • Deliver on-site and remote maintenance support for all installed systems and cabling.
  • Assist on-site with troubleshooting and equipment upgrades.
  • Execute additional tasks as assigned.
  • Lead installation projects from inception to completion, ensuring adherence to company standards and client specifications.
  • Coordinate with clients to arrange installations, evaluate site readiness, and address any concerns.
  • Ensure all necessary equipment and materials are ready for installations.
  • Conduct quality assurance checks on all installations to confirm functionality and client satisfaction.
  • Thoroughly document all installation processes and procedures.
  • Create and update internal knowledge base articles to facilitate future installations and support.
  • Cross-train fellow technicians on specialized installations and projects to enhance team expertise.

Qualifications:

  • Strong analytical and problem-solving abilities.
  • Quick adaptability to new skills and technologies.
  • Comfortable working in a fast-paced, deadline-driven environment.
  • Excellent communication skills, both verbal and written.
  • Outstanding organizational and interpersonal skills.
  • Self-motivated individual capable of leading initiatives and contributing as a team member.
  • Willingness to commute and travel as required.
  • Clean driving record and ability to pass a background check.

Physical Requirements:

  • Availability for on-call and after-hours work as necessary.
  • Ability to lift up to 75 pounds when required.
  • Willingness to undergo a background check in accordance with local laws and regulations.
  • Must be at least 21 years old and possess a valid driver's license.

Preferred Experience:

  • Experience with voice and data cabling.
  • Knowledge of telecom and paging installation and troubleshooting.
  • Background in call center operations.
  • Customer service experience.
  • Familiarity with VoIP or networking technologies.

Benefits:

  • Health, Vision, and Dental Insurance
  • 401K Retirement Plan
  • Paid Time Off
  • Employee Discount Programs

Company Culture:

At OneCloud Corporation, our success is driven by our people and technology, serving clients across the nation. As a leader in technology communications, we foster an environment that encourages excellence and offers ample opportunities for professional growth. We empower our employees to act with an entrepreneurial spirit, making OneCloud a dynamic and rewarding workplace. Every team member plays a vital role in achieving exceptional customer satisfaction, and we continuously seek the next generation of experts to help us excel in the telecommunications sector. Our core values emphasize integrity and celebrate success.