Principal Service Engineer IS, Service Owner

3 weeks ago

Redmond, Washington, United States Providence Health & Service Full time
Job Description

We are seeking a highly skilled Principal Service Engineer to act as service owner for our highly secure, Cybersecurity Maturity Model (CMMC) 2.0 compliant hosting environment.

This service owner will be the main contact for coordination between Providence infrastructure services, a third-party hosting partner and business stakeholders.

They will collaborate closely with enterprise security and infrastructure teams to ensure Providence operational and architecture standards are followed for all new and existing deployments.

They will monitor the hosting partner's performance against SLAs and conduct monthly business reviews to ensure they are satisfying all service expectations.

This unique role requires someone with experience managing vendor relationships, presenting to senior IS and business leadership, coordinating across organizations and a technical background in security, cloud and network services.

This role will be essential to ensuring our critical regulated business meets CMMC 2.0 requirements and provides a high-quality experience for our caregivers.

Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers.

Their technical skills are on par with their Development, Test, and Program Management counterparts.

Providence caregivers are not simply valued - they're invaluable.

We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Us

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others.

We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.

As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.

Learn /benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.

We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workplace, learning from each other, and creating equal opportunities for advancement.

Required Qualifications:

Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent education/experience.

8 years of related experience; more preferred.

Strong experience in automation, specifically related to deployment, recovery, or other manual processes.

Strong experience with n-tier solutions.

Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.

Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.

Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.

Experience in a Healthcare environment.

Salary Range by location:

NorCal (except Humbolt)

Min:

$70.30, Max: $119.69

Southern California (except Bakersfield), NorCal (Humboldt)

Min:

$62.66, Max: $106.68

Western Washington, Alaska (Kodiak, Seward, Valdez)

Min:

$62.66, Max: $106.68

Oregon (Portland), Alaska (Anchorage)

Min:

$60.11, Max: $102.34

Oregon (non-Portland), South Eastern WA

Min:

$56.03, Max: $95.40

Eastern Washington (Richland, Spokane, Walla Walla)

Min:

$53.49, Max: $91.07

Montana (except Great Falls), New Mexico

Min:

$48.39, Max: $82.39

Texas

Min:

$45.85, Max: $78.06

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