Senior Night Operations Manager
2 weeks ago
FoxTrot Aviation Services is in search of a dedicated and industrious Senior Operations Manager for the Night Shift, who will be stationed at our operational hub. This role is essential for ensuring top-notch service quality, effective cost management, and fostering a resilient team.
Key Responsibilities:
- Service Quality Assurance: The primary focus is to deliver exceptional service to our clients, which involves a blend of cleaning tasks (75%) and administrative duties (25%). This includes leading daily cleaning operations to meet client expectations and adhere to FoxTrot's high standards.
- Operational Oversight: Supervise detailed cabin cleanings, ensuring all areas including the cockpit, galley, lavatory, and passenger seating are maintained to a superior standard. This may also involve exterior aircraft cleaning, even in challenging weather conditions.
- Team Management: Organize and lead a team of 5 to 15 members, ensuring effective use of labor hours and maintaining safety protocols throughout the cleaning process.
Cost Management:
- Maintain accurate staffing schedules and ensure compliance with labor metrics.
- Keep comprehensive records in line with airport regulations and manage inventory effectively.
- Foster strong communication within the team and establish individual development plans.
- Conduct training on quality standards and safety protocols.
- Collaborate with the recruitment team to attract and onboard new talent.
Essential Skills:
- Ability to lift up to 50 lbs and perform physically demanding tasks for extended periods.
- Strong communication skills and availability for contact at all times.
- Valid driver's license and reliable transportation.
- Successful completion of a background check and drug screening.
Non-Exempt position with benefits including medical, dental, vision, life insurance, 401K matching, and paid time off after a probationary period.
Company Culture:
FoxTrot is a dynamic and growth-oriented organization, emphasizing teamwork and high standards. We are committed to excellence and continuous improvement, and we value feedback to enhance our operations.
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