Senior Night Operations Manager

2 weeks ago


Fort Worth, Texas, United States Foxtrot Aviation Services Full time

FoxTrot Aviation Services is in search of a dedicated and industrious Senior Operations Manager for the Night Shift, who will be stationed at our operational hub. This role is essential for ensuring top-notch service quality, effective cost management, and fostering a resilient team.


Key Responsibilities:
  • Service Quality Assurance: The primary focus is to deliver exceptional service to our clients, which involves a blend of cleaning tasks (75%) and administrative duties (25%). This includes leading daily cleaning operations to meet client expectations and adhere to FoxTrot's high standards.
  • Operational Oversight: Supervise detailed cabin cleanings, ensuring all areas including the cockpit, galley, lavatory, and passenger seating are maintained to a superior standard. This may also involve exterior aircraft cleaning, even in challenging weather conditions.
  • Team Management: Organize and lead a team of 5 to 15 members, ensuring effective use of labor hours and maintaining safety protocols throughout the cleaning process.
Performance Metrics: Success will be measured through high cabin cleanliness scores and favorable internal and external quality audits.

Cost Management:
  • Maintain accurate staffing schedules and ensure compliance with labor metrics.
  • Keep comprehensive records in line with airport regulations and manage inventory effectively.
Team Development:
  • Foster strong communication within the team and establish individual development plans.
  • Conduct training on quality standards and safety protocols.
  • Collaborate with the recruitment team to attract and onboard new talent.
Success Metrics: Aim for less than 35% annual turnover within the team.

Essential Skills:
  • Ability to lift up to 50 lbs and perform physically demanding tasks for extended periods.
  • Strong communication skills and availability for contact at all times.
  • Valid driver's license and reliable transportation.
Compliance Requirements:
  • Successful completion of a background check and drug screening.
Compensation and Benefits:
Non-Exempt position with benefits including medical, dental, vision, life insurance, 401K matching, and paid time off after a probationary period.

Company Culture:
FoxTrot is a dynamic and growth-oriented organization, emphasizing teamwork and high standards. We are committed to excellence and continuous improvement, and we value feedback to enhance our operations.

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