Account Representative

20 hours ago

Westminster, Maryland, United States Mariner Finance Full time
Job Title: Account Representative

Are you a goal-oriented individual looking to start your career at a leading consumer finance organization? Mariner Finance is seeking a highly motivated and customer-focused Account Representative to join our team.

Job Summary:

The Account Representative will be responsible for supporting branch operations by learning functions of consumer finance and demonstrating proficiency by meeting or exceeding individual sales and delinquency targets. You will primarily support sales and collections efforts of the branch through respectful, compassionate, and efficient customer service.

Key Responsibilities:
  • Provide exceptional customer service by proactively solving problems and presenting loan solutions based on customer needs.
  • Process credit loan applications and analyze credit and financial information for current and potential customers.
  • Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
  • Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
  • Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
  • Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
Requirements:
  • Minimum of one year of experience in a customer service or sales position.
  • High school diploma or equivalent.
  • Reliable transportation required.
  • Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
  • Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
  • Ability to complete essential duties/functions in a timely, accurate manner.
  • Demonstrated problem-solving skills and interpersonal skills in demanding situations.
Preferred Qualifications:
  • Cash handling, selling, and/or collecting experience.
  • Some college coursework.
  • Bilingual fluency in Spanish/English.
Physical Demands:

The employee is frequently required to sit for extended periods, reach with hands and arms, operate computer and phone systems, and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty pounds.

Benefits:
  • Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA.
  • Vision Insurance.
  • Dental Insurance.
  • Company-paid Basic Life, Long-Term Disability, and AD&D Insurance.
  • Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance.
  • 401(k) and Company Matching Contributions.
  • Paid Time Off - full-time employees may accrue a minimum of 120 hours per year.
  • 11 Paid Holidays.
  • FMLA.
  • Employee Assistance Program (EAP).
  • Paid Parental Leave.
  • Referral Incentives.
  • Education Assistance Program.
  • Complimentary FIMC Membership Plan.
  • Access to industry-specific training programs.
Equal Opportunity Employer:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.

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