Warranty and Business Operations Coordinator
1 week ago
Skytech, Inc. is a leading organization in General Aviation, specializing in the sales, service, and management of high-end owner-flown and business aircraft. We represent esteemed product lines such as Piper and Pilatus PC12, alongside offering quality pre-owned aircraft. Our full-service FBOs are strategically located to serve the Mid-Atlantic aviation community.
We are currently in search of a meticulous and organized Warranty and Business Operations Coordinator to enhance our team. The ideal candidate will possess strong computer skills, billing experience, exceptional writing abilities, and a talent for effective multitasking. This position plays a vital role in facilitating the seamless execution of our service and warranty operations.
Key Responsibilities:- Daily Reporting:
- Distribute WIP, Inventory Activity, and Waiting 3-Way Match reports to the Accounting Manager. - Database Management:
- Update maintenance schedules with upcoming aircraft work.
- Revise aircraft and customer details in relevant systems.
- Maintain warranty information accurately. - Quote Preparation:
- Ensure all labor, parts, and services are correctly priced in estimates.
- Send completed estimates to clients and secure approvals.
- Track and manage deposits as necessary.
- Forward approvals and denials to the relevant parties. - Work Order Closure and Billing:
- Close work orders promptly and proofread for accuracy.
- Account for all parts and additional charges.
- Update necessary spreadsheets and systems.
- Send finalized work orders to clients and process payments. - Warranty Management:
- Verify warranty status of aircraft before closing claims.
- Ensure vendor billing aligns with allowed amounts for each warranty claim.
- Compile all warranty-related documents into the work order folder.
- Collaborate with the Warranty Specialist for warranty inquiries. - Receivables Tracking:
- Monitor receivables and contact clients regarding overdue payments. - Month-End Responsibilities:
- Finalize all work orders for the month.
- Review closing documents for precision.
- Collaborate with management to assess budgets and final figures. - Timecard Oversight:
- Integrate new maintenance department employees into the system.
- Update holiday schedules accordingly.
- Review and submit technicians' timecards weekly. - Administrative Support:
- Assist clients with special requests and inquiries.
- Process payments and deposits in the absence of the CSR.
- Organize training sessions for maintenance technicians and manage travel arrangements.
- Serve as backup for the Business/Warranty Administrator and Warranty Specialist as needed.
- Regularly check and replenish office supplies. - Event Coordination:
- Organize departmental events, including cookouts and celebrations. - Additional Duties:
- Perform other tasks as assigned.
- Proficient in computer applications.
- Experience in billing and administrative functions.
- Strong writing and communication skills.
- Ability to manage multiple tasks efficiently.
- Keen attention to detail and accuracy.
If you are a proactive and dedicated professional eager to contribute to a dynamic team, we welcome your interest in the Warranty and Business Operations Coordinator position.
Benefits:Full-time employees are eligible for comprehensive health, dental, and vision insurance with employer contributions. Additional benefits include employer-paid life insurance, short-term and long-term disability coverage, and a 401k retirement plan with profit-sharing. For those looking to advance their aviation careers, Skytech offers access to a club plane at a discounted hourly rate. A tuition reimbursement program is also available after one year of employment for participation in approved educational programs.
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