Assistant General Manager

6 days ago


Portland, Maine, United States Crestline Hotels & Resorts Full time

**Job Summary**

Crestline Hotels & Resorts is seeking an experienced Assistant General Manager to lead our hotel operations team. As a key member of our leadership team, you will be responsible for providing strategic guidance and operational oversight to ensure exceptional guest experiences and drive business growth.

**Key Responsibilities**

  • Collaborate with the General Manager to develop and implement hotel strategies that align with company goals and objectives
  • Lead and manage a team of hotel operations staff, including front office, housekeeping, and maintenance personnel
  • Develop and implement processes to improve guest satisfaction, loyalty, and retention
  • Manage hotel budgets, forecasts, and financial reports to ensure accurate and timely financial information
  • Develop and maintain relationships with key stakeholders, including owners, corporate staff, and local community leaders

**Requirements**

  • Bachelor's degree in Hospitality, Business Administration, or related field
  • Minimum 1 year of experience as an Assistant General Manager or similar role in the hospitality industry
  • Proven track record of success in hotel operations, including experience with hotel information systems and financial management
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines

**Preferred Qualifications**

  • Experience with hotel information systems, including Opera and M3
  • Background in hotel operations, including front office, housekeeping, and maintenance
  • Knowledge of hospitality industry trends and best practices


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