Infrastructure Operations Specialist

1 month ago

Exton, United States AXA Full time


AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:
•    State-of-the-art Data Technology to drive customer experience
•    State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
•    High-Performing Global Team for stronger partnerships with AXA entities 

The division : Group GTO

The department / team :  

You will join the AXA IM&XL Market Workplace & Identity services department, which support AXA XL transformation to adopt AXA Group Operations product and standards.
Our main missions: 

About the job

To provide specialist virtual desktop technical capability and delivery within the Workplace Virtualisation team including design, integration of new and future technologies, project and BAU support.
Working closely with other Workplace & Infrastructure technical projects and products, this role will involve the delivery of strategic direction and expansion of the AXA Virtual desktop infrastructure as well as a strong design and integration mind-set to support any future move to a true cloud-based service.

Your main missions will be:

  • Take part of the management team on the Citrix environment and associated technologies as a ‘Level 3’ operational support
  • Work with team members within 1st and 2nd line support to ensure they have the tools and knowledge required to properly support the platform
  • Ensure up-to-date solutions with a technical debt embedded in Product lifecycle leveraging evergreen process
  • Proactively work with Architects, Security teams, Risk and Compliance and other engineering teams to ensure that all solutions meet the highest standards
  • Research and develop solutions and technologies that may further drive innovation and efficiencies
  • Ensure all relevant project proposals align with the global strategy and are optimised for the end users.
  • Assist Tech specialists within the team providing guidance, support and consultancy

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