IT Technical Support Specialist

4 days ago


Exton, Pennsylvania, United States Inspiroz Full time

Seeking a skilled IT Technical Support Specialist to join our team at Inspiroz. As a key member of our technical support team, you will provide on-site technical assistance, maintain the integrity of clients' technological infrastructure, and deliver exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability.

Job Overview

We are looking for an experienced IT Technical Support Specialist with a strong background in computer hardware repair, outstanding customer service experience, and hands-on technical expertise. The ideal candidate will have a solid understanding of Windows 7 & 10 devices, Apple laptops and desktops, Active Directory, File & Printer Servers, Office 365/Google Suite, Networking & Network Switches, Hardware Installations/Troubleshooting, VoIP Systems, Video Conference Systems, Systems and Network Security, System backup, and Imaging.

Responsibilities
  • Provide excellent customer support and technical services
  • Troubleshoot errors or technical problems and determine proper solutions
  • Work closely with the company's support desk team to resolve technical issues
  • Manage all on-site installation, repair, maintenance, and test tasks for items including, but not limited to: network equipment, workstations, peripheral devices
  • Provide training to customers about product usage and maintenance
Requirements
  • Minimum 3+ Years of computer hardware repair experience
  • At least 3 years of outstanding customer service experience
  • At least 2-3 years of hands-on technical experience
Compensation

We offer a competitive compensation package with variable pay potential and benefits. Our salary range is approximately $65,000 - $85,000 per year, depending on qualifications and experience.

Benefits
  • A company focused on maintaining a great company culture
  • An opportunity to make a difference in the company and to be rewarded for doing so
  • A company that is always looking to improve while adhering to our core principles.
  • An opportunity for career growth within the organization


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