IT Support Engineer I
1 month ago
Are you passionate about delivering exceptional technical support to Amazon Corporate employees? Do you thrive in a fast-paced, innovative environment where no two days are the same? We're seeking a highly motivated and customer-focused IT Support Engineer to join our team.
Key Responsibilities:
- Provide comprehensive technical support to Amazon Corporate employees via phone, email, and in-person.
- Troubleshoot and resolve technical issues in a timely and professional manner.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Stay up-to-date with the latest IT technologies and trends to provide expert-level support.
- Develop and maintain documentation to ensure seamless knowledge transfer.
Requirements:
- 1+ years of experience in Windows Server technologies, AD, DFS, Print Services, and SCCM.
- 2+ years of troubleshooting in a multi-user high availability environment.
- 2+ years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
- 3+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
- 2+ years of supporting and maintaining a corporate network environment.
Preferred Qualifications:
- 4+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
- Experience supporting video conference and teleconference equipment.
About Amazon:
Amazon is a total compensation company that offers a full range of medical, financial, and other benefits. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Compensation:
The base pay for this position ranges from $46,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
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