IT Support Manager

4 days ago

San Francisco, California, United States Amazon Development Center U.S., Inc. Full time

About the Role:

As a Technical Operations Manager at Amazon Development Center U.S., Inc., you will be responsible for leading a team of IT Support Engineers responsible for day-to-day end-user equipment support and maintenance within the Amazon Corporate office conference and meeting rooms.

Key Responsibilities:

  • Lead a team of IT Support Engineers to ensure timely and effective resolution of technical issues.
  • Measure, monitor, and maintain the team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).
  • Coordinate various projects in an operational environment, ensuring seamless execution and timely completion.
  • Develop and maintain policies, procedures, and processes to ensure efficient and effective IT support.
  • Collaborate with engineering teams to plan for the support of new tools and services, improving the level of support provided for existing ones.

Requirements:

  • 5+ years of experience in developing and leading teams of technical professionals across multiple locations.
  • 2+ years of experience in leading technology teams as an Information Technology Operations Manager.
  • Bachelor's degree or 4+ years of professional or military experience.
  • 2+ years of experience managing Audio/Visual systems in an enterprise environment, including video conference rooms.

Preferred Qualifications:

  • Knowledge of hardware architectures.
  • Experience with system management tools and client/server environments.
  • Experience in project management.
  • Experience and/or qualification relating to AV systems, including but not limited to: Cisco, Crestron, Extron, Biamp, QSC, etc.
  • Experience with network technology, including video and audio over IP (e.g., Dante/AES).

What We Offer:

  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals in a leading technology company.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information].

We are an Equal Opportunity Employer:

Amazon Development Center U.S., Inc. is an equal opportunity employer and welcomes applications from diverse candidates.

Location:

Palo Alto, CA, USA | San Francisco, CA, USA

Travel Requirements:

Up to 25% travel may be required.

Relocation Assistance:

Relocation assistance may be available.

Work Authorization:

Must be authorized to work in the United States.

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