Account Management Specialist
4 weeks ago
As an Account Management Specialist at Aarons, you will play a critical role in driving the success of our stores by leading the customer accounts department. Your primary goal will be to achieve company standards for collections and lease renewals.
The ideal candidate will possess strong leadership skills, with the ability to effectively manage a team to achieve daily, weekly, and monthly accounts department goals. You will also be responsible for building authentic customer relationships to support customers in their ownership goals and drive sales.
A key aspect of this role is managing the collections process by counseling customers to gain timely lease/merchandise renewals. This includes reviewing and closing lease agreements, confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
You will also be responsible for maintaining updated customer information in the store computer system and documenting all customer payment appointments. Additionally, you will assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy.
In terms of requirements, you must be at least 21 years old (18 in Canada) with a valid state Driver's License and compliance with the Company's Driver Qualification Policy. You should also have a high school diploma or equivalent, as well as two years of college or two years of previous management experience.
This is a demanding role that requires excellent interpersonal and communication skills, as well as the ability to work a schedule of hours varying from 8 am to 9 pm. You must also be able to lift up to 50 lbs without help and up to 300 lbs with the assistance of a dolly.
We estimate the salary for this position to be around $14.50 to $15.25 per hour, with the possibility of incentive pay based on performance. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.
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