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Accounts Management Field Director

1 month ago

Kansas City, Missouri, United States Department of the Treasury Full time
Job Summary

We are seeking a highly skilled and experienced professional to fill the role of Accounts Management Field Director. This position is responsible for managing the day-to-day operations of the Taxpayer Services Division's Accounts Management field office, including a wide range of programs such as telephone operations and Adjustment/Correspondence.

Key Responsibilities
  • Oversee the day-to-day operations of the Accounts Management field office
  • Establish program goals and guidelines to aid personnel in meeting work plans and schedules
  • Direct statistical analysis and evaluation of Accounts Management balanced measures
  • Monitor balanced measures and develop and execute comprehensive program review activities to evaluate operations and make recommendations for improvements
  • Integrate current organization transition planning into the modernized plan of the future, along with migrating programs and workforce skills
  • Participate with the Director, Customer Account Services and Director, Accounts Management, in setting program policy for Accounts Management by planning, directing, coordinating, and evaluating programs and activities
  • Work closely with other IRS executives to ensure consistent and equitable delivery of services to customers
  • Participate jointly in work plans and financial plan development, execution, and monitoring
  • Ensure appropriate utilization of allocated resources for Accounts Management
  • Ensure adherence to standardized requirements of a corporately managed workload and a centrally managed network to ensure world-class customer service
  • Implement and coordinate required training activities
  • Direct development of activities to build leveraged partnerships and collaborate with stakeholders to increase taxpayer education and clarify tax code issues
  • Manage all human, physical, information technology, and financial resources assigned to Accounts Management and allocate these resources in accordance with overall strategies to further the accomplishment of specific goals that incorporate modifications to tax laws, regulations, and restructuring initiatives
Requirements
  • Be a U.S. citizen to qualify for this position
  • Be geographically mobile to accomplish the Service's mission
  • Complete a one-year probationary period (unless already completed)
  • Certify you have registered with the Selective Service System, if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment
  • Provide information to successfully complete a background investigation
  • Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9; of which one must be a valid state or federal government-issued picture identification
  • Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury
  • Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States
  • The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization
  • You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed
  • File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually
  • The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment
  • In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § certain positions are exempt from the provisions of the Fair Chance to Compete Act
  • Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, To learn more, please visit our page at:
Qualifications

You must upload your responses to the Executive Core Qualifications (ECQs). As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership and supervisory experience indicative of senior executive level management capability and directly related to the skills and abilities outlined under ECQs and Technical Qualifications (TQs) listed below.

Typically, experience of this nature will have been gained at or above the GS-15 grade level in the federal service or its equivalent leadership level within state or local government, private sector or non-government organization.

As such, your resume should demonstrate you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:

  • Directing the work of an organizational unit
  • Ensuring the success of one or more specific major programs or projects
  • Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance
  • Supervising the work of other managers and exercising important policy-making, policy determining, or other executive functions

Failure to meet the basic qualification requirements and address all mandatory ECQs and TQs will result in your application being disqualified.

Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM do NOT need to address the ECQs, however, are required to address the TQs.

Executive Core Qualifications (ECQs)

The ECQs were designed to assess executive experience and potential not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. All applicants must submit a written narrative to address the ECQs.

Your narrative must address each ECQ separately and should contain at least two examples per ECQ describing your experiences and accomplishments/results.

The narrative should be clear, concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments, policy initiatives undertaken and the results of your actions.

Applicants should not enter Refer to Resume to explain your answer. The ECQ narrative must not exceed 10 pages.

Leading Change

This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals.

Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

(Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision)

Leading People

This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals.

Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

(Competencies: conflict management, leveraging diversity, developing others, team building)

Results Driven

This core qualification involves the ability to meet organizational goals and customer expectations.

Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

(Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility)

Business Acumen

This core qualification involves the ability to manage human, financial, and information resources strategically.

(Competencies: financial management, human capital management, technology management)

Building Coalitions

This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

(Competencies: partnering, political savvy, influencing/negotiating)

Fundamental Competencies

These competencies are the foundation for success in each of the Executive Core Qualifications:

Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, Public Service Motivation.

The Fundamental Competencies are crosscutting; and should be addressed over the course of each ECQ narrative.

Additional information about the SES and ECQs can be found on the Office of Personnel Management (OPM) SES Website.

You are strongly encouraged to review OPM's Guide to SES qualifications for specific examples and guidance on writing effective ECQ narrative statements.

Applicants should follow the Challenge, Context, Action and Result (CCAR) model outlined in the OPM Guide to SES qualifications.

Challenge - Describe a specific problem or goal.

Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).

Action - Discuss the specific actions you took to address a challenge.

Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

Mandatory Technical Qualifications (TQs)

In addition to specialized experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position.

All applicants must submit a written narrative response to the following TQs. You must address each TQ separately. Limit your written statements to one and a half (1 1/2) page per technical competency. Please give examples and explain the complexity of the knowledge possessed and the sensitivity of the issues you handled.

Tax Law - Demonstrated knowledge of tax laws affecting wage and investment taxpayers and in dealing with and advising the public sector on tax law matters and programs.

Compliance - Knowledge of compliance programs insufficient depth to plan and direct the work of subordinate units and to ensure fair and equitable compliance activity.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.