Operations Assistant Manager

18 hours ago

Fresno, California, United States R.F. MacDonald Full time
Job Title: Assistant Operations Manager

At R.F. MacDonald, we are seeking an experienced and skilled Assistant Operations Manager to join our team in Fresno. As a key member of our operations team, you will play a critical role in developing, managing, and increasing the efficiency of our service delivery strategy and operations.

Key Responsibilities:
  • Manage an organizational location(s) and team to deliver high-value services and solutions that exceed customer expectations across all departments.
  • Work with department Vice Presidents to refine solution offerings, requirements definition, and processes for achieving sales & revenue targets, corporate goals, and objectives.
  • Lead, guide, direct, and evaluate the work of other employees, such as Foremen, Project Managers, and salespeople, and ensure a healthy working environment across the business departments.
  • Facilitate an ongoing and consistent review of all department operation activities and develop a collaborative process with local personnel to ensure product and service enhancements based on customer feedback.
  • Assist Vice Presidents and Directors in managing local office finances, identifying ways to increase revenue and decrease costs, analyzing financial reports, and preparing operating budgets.
  • Own the P&L at the local level in conjunction with Vice Presidents and Directors.
  • Contribute to sales innovations, strategic business development, and the profitability of the company as determined by the office's strategic goals.
  • Evaluate the success of the location in achieving its goals and formulate plans to correct any issues if the location is not achieving its goals.
  • Assist in maximizing the location's operating performance and achieving its financial goals.
  • Manage all events and training classes at the location.
  • Primary contact for issues resolution with customers and employees across departments.
  • Work with department Vice Presidents to develop and deliver resolution.
  • Maintain awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.
  • Dual Responsibility with Vice Presidents and HR for Employee Recruiting, Development, Training, and Retention for All Positions at all locations.
  • Develop all capital and expense budgets for location operations.
  • Responsible for location facility maintenance and modifications.
  • Assist with reviews of personnel working closely with department Vice Presidents.
Requirements:
  • Strong communication, interpersonal, public speaking, and leadership skills.
  • Innovative and motivational mentality.
  • Excellent management, decision-making, and problem-solving skills.
  • Confident and goal-oriented.
  • Department and personnel growth oriented.
  • Current working knowledge of the industry and the willingness to maintain your knowledge.
  • Strong Organizational and computer Skills.
  • Excellent analytical skills to analyze any phase of the operations and provide supporting documentation and assessments.
  • Strong Math Skills and use of Excel and other programs.
  • Ethical Practice.
  • Setting the expectation across the board.
  • Strong beliefs in Safety Awareness and training.
  • Leading by example mentality and leadership style.

While performing the duties of this job, the employee regularly works in the office, warehouse, and field environments requiring adaptation to each of these specific environments.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a full-time position. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. However, frequently work times vary due to jobsite requirements, so flexibility is expected.

This position will require limited travel to any of our offices in the areas we serve. Additional travel will be required to attend meetings with manufacturers, suppliers, and prospective customers.

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