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Operations Manager Assistant

2 months ago

Fresno, California, United States R.F. MacDonald Full time
Job Summary

We are seeking an experienced and skilled Assistant Operations Manager to join our team at R.F. MacDonald. The successful candidate will be responsible for assisting in the development, management, and improvement of our service delivery strategy and operations in Fresno.

Key Responsibilities
  • Manage and lead a team to deliver high-quality services and solutions that exceed customer expectations.
  • Work closely with department Vice Presidents to refine solution offerings, requirements definition, and processes for achieving sales and revenue targets, corporate goals, and objectives.
  • Lead, guide, direct, and evaluate the work of other employees, ensuring a healthy working environment across departments.
  • Facilitate regular reviews of department operations and develop collaborative processes with local personnel to ensure product and service enhancements based on customer feedback.
  • Assist Vice Presidents and Directors in managing local office finances, identifying ways to increase revenue and decrease costs, analyzing financial reports, and preparing operating budgets.
  • Own the P&L at the local level in conjunction with Vice Presidents and Directors.
  • Contribute to sales innovations, strategic business development, and profitability of the company as determined by the office's strategic goals.
  • Evaluate the success of the location in achieving its goals and formulate plans to correct any issues if the location is not achieving its goals.
  • Assist in maximizing the location's operating performance and achieving its financial goals.
  • Manage all events and training classes at the location.
  • Primary contact for issues resolution with customers and employees across departments.
  • Maintain awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.
  • Dual responsibility with Vice Presidents and HR for Employee Recruiting, Development, Training, and Retention for all positions at all locations.
  • Develop all capital and expense budgets for location operations.
  • Responsible for location facility maintenance and modifications.
  • Assist with reviews of personnel working closely with department Vice Presidents.
Requirements
  • Strong communication, interpersonal, public speaking, and leadership skills.
  • An innovative and motivational mentality.
  • Excellent management, decision-making, and problem-solving skills.
  • Confident and goal-oriented.
  • Department and personnel growth-oriented.
  • Current working knowledge of the industry and the willingness to maintain your knowledge.
  • Strong organizational and computer skills.
  • Excellent analytical skills to analyze any phase of the operations and provide supporting documentation and assessments.
  • Strong math skills and use of Excel and other programs.
  • Ethical practice, setting the expectation across the board.
  • Strong beliefs in safety awareness and training.
  • Leading by example mentality and leadership style.
Work Environment

The employee will regularly work in the office, warehouse, and field environments, requiring adaptation to each specific environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work

This is a full-time position. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. However, frequently work times vary due to jobsite requirements, so flexibility is expected.

Required Education and Experience
  • High school diploma or equivalent required.
  • 5 or more years' experience in a managerial role.
  • Proven working experience as a leader and motivator.
  • Valid Driver's License, with good driving record and no violations.
  • Excellent time management skills.