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Hotel Operations Manager

2 months ago

Fresno, California, United States Denco Family Inc Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Denco Family Inc. As an Assistant General Manager, you will play a key role in the success of our hotel by overseeing the day-to-day operations, ensuring exceptional guest experiences, and driving revenue growth.

Key Responsibilities
  • Operations Management: Assist the General Manager in developing and implementing operational strategies to drive revenue growth, improve efficiency, and enhance guest satisfaction.
  • Team Leadership: Supervise and motivate a team of hotel staff, including department heads, to ensure seamless execution of hotel operations.
  • Financial Management: Assist in developing and managing the hotel's budget, ensuring accurate forecasting, and controlling expenses.
  • Guest Services: Ensure exceptional guest experiences by maintaining high standards of quality, cleanliness, and service.
  • Marketing and Sales: Collaborate with the sales team to develop and implement marketing strategies to drive revenue growth and increase market share.
  • Employee Relations: Foster a positive and inclusive work environment, promoting employee engagement, and addressing any concerns or issues.
  • Compliance and Risk Management: Ensure compliance with all relevant laws, regulations, and company policies, identifying and mitigating potential risks.
Requirements
  • Education: Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Experience: Minimum 3 years of experience in hotel operations, with a proven track record of success in leadership roles.
  • Skills: Excellent communication, leadership, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Certifications: CHA designation or equivalent preferred.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.
  • Team Environment: A dynamic and supportive team environment, with a focus on collaboration and mutual respect.