Security Alarm Center Specialist
2 weeks ago
Job Summary
We are seeking a dedicated Security Alarm Center Specialist to join our team and play a vital role in ensuring the safety and security of our retail locations and corporate offices. You will be responsible for monitoring alarm systems, responding to incidents, and providing technical support for our security infrastructure.
Key Responsibilities
- Effectively resolve incidents and requests promptly and professionally, adhering to company policies and procedures.
- Monitor and process alarm signals from various locations, including stores, offices, and warehouses, addressing situations such as burglaries, robberies, and late openings.
- Communicate incident details clearly and accurately to relevant parties within the Security Alarm Center team.
- Conduct remote surveillance of store locations using DVR systems to assess safety and security concerns.
- Respond to alerts related to fraudulent transactions at our retail outlets.
- Utilize internal knowledge bases to research and resolve issues efficiently.
- Collaborate with Operations, Maintenance, and Asset Protection personnel to provide support and assistance.
- Perform data entry, word processing, and other administrative tasks as required.
Qualifications
- High School Diploma or equivalent; Associate's Degree preferred.
- Minimum of 2 years of relevant experience in a security monitoring or dispatch role.
- Strong research and problem-solving abilities.
- Excellent communication skills, both written and verbal.
- Ability to remain calm and composed in high-pressure situations.
- Proficiency in multi-tasking and prioritizing tasks effectively.
- Commitment to maintaining confidentiality and adhering to data privacy standards.
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