Security Alarm Specialist
2 months ago
As a Security Alarm Specialist at 7-Eleven, you will be responsible for providing burglary/intrusion alarm monitoring and emergency services dispatching for our locations. You will also provide technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components, as well as support our Maintenance organization in installing and programming alarm panels and related components.
Key Responsibilities:- Respond to incidents and requests in a professional, time-sensitive, and customer-focused manner in accordance with company and Security Alarm Center policies and procedures.
- Monitor and process alarm signals for company-operated stores, offices, and warehouses, including robberies, burglaries, late opens, and other security-related incidents.
- Process and communicate details related to incidents occurring at store locations, including providing critical information to Security Alarm Center Team Leads and Supervisors.
- Perform Live Store Tours (LST) utilizing store DVR systems remotely to address safety and security concerns.
- Respond to alerts related to fraudulent store transactions and take necessary actions to resolve the issue.
- Read, interpret, and follow procedures described in the internal Knowledge Base to ensure compliance with company policies and procedures.
- Initiate timely communication of critical events to Security Alarm Center Team Leads and Supervisors, and complete other duties as assigned by Management.
- Meet or exceed key performance indicators of the role, including maintaining a high degree of confidentiality and being available to work a variety of shifts, including weekends and holidays.
- Provide assistance and support to Operations, Maintenance, and Asset Protection personnel, as well as perform data entry, general word processing, and administrative activities.
- High School/GED required, Associates/2-year degree preferred.
- 2+ years of relevant work experience.
- Ability to research and resolve issues, manage confidential employee information, and adhere to strict data privacy standards.
- Capable of working in a high-energy, fast-paced, demanding environment and performing complex tasks.
- Excellent verbal and written communication skills, ability to remain calm in high-stress scenarios, and strong attention to detail and organizational skills.
- Ability to multi-task and prioritize tasks in a dynamic team-oriented environment.
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Security Alarm Center Specialist
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Enon Valley, Pennsylvania, United States 7-eleven Full timeJob Summary: As a Security Alarm Center Specialist at 7-Eleven, you will be responsible for monitoring and processing alarm signals for company-operated stores, offices, and warehouses. Your primary goal will be to resolve incidents and requests in a professional, time-sensitive, and customer-focused manner.Key Responsibilities:Respond to alarm signals and...
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Security Alarm Center Specialist
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Enon Valley, Pennsylvania, United States 7-Eleven Full timeJob Summary We are seeking a dedicated Security Alarm Center Specialist to join our team and play a vital role in ensuring the safety and security of our retail locations and corporate offices. You will be responsible for monitoring alarm systems, responding to incidents, and providing technical support for our security infrastructure. Key...
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Security Alarm Center Specialist
2 weeks ago
Enon Valley, Pennsylvania, United States 7-Eleven Full timeJob SummaryAs a Security Alarm Center Specialist at 7-Eleven, you will be responsible for providing burglary and intrusion alarm monitoring and emergency services dispatching for our locations. You will also provide technical assistance and troubleshooting for alarm panel systems and components, and support the Maintenance organization in installing and...
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Security Alarm Center Specialist
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Enon, United States 7-Eleven Full time7-eleven - 500 Speedway Dr [Safety Officer / Security Guard] As a Security Alarm Center Specialist at 7-Eleven, you'll: Take action to resolve incidents and requests in a professional, time-sensitive, and customer-focused manner; Monitor and process alarm signals for company-operated stores, offices, & warehouses; Process and communicate details as they...
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Security Alarm Center Specialist
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Enon, United States 7-eleven Full time7-eleven - 500 Speedway Dr [Safety Officer / Security Guard] As a Security Alarm Center Specialist at 7-Eleven, you'll: Take action to resolve incidents and requests in a professional, time-sensitive, and customer-focused manner; Monitor and process alarm signals for company-operated stores, offices, & warehouses; Process and communicate details as they...
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Security Alarm Center Specialist
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