Patient Access Representative

4 weeks ago


Springfield, Illinois, United States PeaceHealth Full time
Job Summary:

PeaceHealth is seeking a skilled Patient Access Representative to join our team in the Neurology department. As a key member of our team, you will be responsible for coordinating the activities between scheduling, insurance verification, and pre-certification. Your excellent communication skills and attention to detail will ensure seamless interactions with physician practices and pre-visit services.

Key Responsibilities:

Pre-register and register patients with accurate demographic and financial data
Collect patient balances, co-payments, co-insurance, or other payment types
Verify coverage and ensure all insurance requirements are met, including obtaining prior authorization and referrals as necessary
Manage daily appointment schedules, including reminder calls and referrals
Transport patients using escort or wheeled transport equipment as needed

Requirements:

Minimum 1 year of experience in a medical office or related customer service role
Strong background in customer service, with excellent time management skills and conflict resolution abilities
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook

About PeaceHealth:

At PeaceHealth, we are committed to the overall well-being of our caregivers, offering a comprehensive total rewards package that includes medical, dental, and vision coverage, 403b retirement plan, paid time off, and more. We strive to create a workplace that is inclusive, respectful, and culturally humble. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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