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Property Management Administrative Coordinator
2 months ago
Position Summary:
Under the guidance of the Community-Site Manager, the Administrative Coordinator plays a vital role in the effective management and operation of affordable housing properties. This position requires a thorough understanding of company policies and procedures, assisting the Community-Site Manager in their implementation across the property.
The Administrative Coordinator is tasked with accurately computing, classifying, and recording numerical data to maintain comprehensive financial records. Responsibilities include assisting with leasing processes, rent collection, property maintenance, and ensuring adherence to government regulations. This role also involves collaborating with residents and community organizations to provide essential services and support. A strong emphasis is placed on excellent attendance, communication skills, and the ability to foster lasting business relationships while demonstrating professionalism.
Key Responsibilities:
While the following duties outline the primary responsibilities of this position, it is important to note that additional tasks may be assigned as needed.
Financial Management:
- Maintain precise resident records, updating daily all rent, deposit, and application fees received. Issue necessary notices, such as late payment reminders and eviction notices.
- Assist in preparing the annual operating budget and collaborate with the Community-Site Manager to adhere to budgetary guidelines.
- Stay informed about all procedures and requirements for accounts payable.
Marketing and Leasing:
- Possess knowledge of all aspects of leasing and resident retention.
- Manage lease renewals on a monthly basis.
- Welcome prospective clients, conduct property tours, and perform leasing duties as required.
- Handle incoming inquiries from potential and current residents, vendors, and suppliers.
- Maintain awareness of local market conditions and trends, contributing ideas for property marketing and enhancing resident satisfaction.
- Conduct outreach marketing weekly or as directed by the Community-Site Manager.
Administrative Duties:
- Facilitate leasing of apartments and manage waiting lists.
- Update required reports regarding move-out notices and daily activities, providing information to the Community-Site Manager.
- Organize and file all relevant reports, leases, and documentation.
- Process move-ins and move-outs efficiently.
- Handle security deposit move-out reports as needed.
- Coordinate maintenance requests from residents and oversee routine maintenance.
- Schedule and conduct monthly and annual inspections.
- Follow up with residents post-service completion.
- Develop and implement policies and procedures.
- Communicate effectively with residents, addressing their concerns.
- Collaborate with community organizations to provide services and support.
- Maintain a positive customer relations attitude.
- Conduct property inspections, ensuring cleanliness and reporting service needs to maintenance staff.
- Travel between property locations as required.
General Responsibilities:
- Perform any additional duties assigned by the Community Manager or corporate office.
Knowledge, Skills, and Abilities:
- Ability to execute all functions of a Leasing Consultant.
- Willingness to work a flexible schedule, including evenings and weekends.
- Ability to travel for property-related business.
- Capable of working under multiple time constraints.
- Proficient in computer usage.
- Exceptional customer service skills.
- Strong written and verbal communication skills.
- Able to assume the role of Community-Site Manager when necessary.
Education and Experience:
- High school diploma or equivalent.
- Experience in affordable housing, tax credit, HUD, or rural development preferred.
- Minimum of 3 years of experience in property management and affordable housing.
- Strong organizational and time management skills.
- Solid understanding of local laws and HUD regulations.
- Proficient in budgeting.
- Demonstrated ability to work independently and manage multiple tasks simultaneously.
Physical Requirements:
- Ability to travel independently for property business; a valid driver's license is required.
- Must be able to access all areas of the property, including multi-level structures.
- Able to work at a computer for a minimum of 7 hours daily.
- Effectively communicate with applicants, residents, vendors, and supervisors regarding daily operations.
Compensation and Benefits:
Competitive salary based on qualifications and experience, with benefits including health insurance, vision, dental, 401K, and paid time off (3 weeks + holidays). Opportunities for professional development and training are available, along with potential for growth and advancement within the company.
Bilingual proficiency in Spanish and English is required.