Account Services Representative
6 days ago
About Us
">Qualtrics is a leading provider of experience management software, serving over 18,000 clients globally. We help companies deliver exceptional frontline experiences, build high-performing teams, and design products people love.
We're committed to creating a workplace where everyone can thrive. Our hybrid work model allows employees to balance work and life effectively, with three days of in-office collaboration and two days of remote work.
As a Customer Support Specialist, you'll play a critical role in delivering exceptional customer experiences. You'll work closely with our internal teams to resolve customer issues, develop new processes, and contribute to our ongoing improvement efforts.
Responsibilities:
- Respond to customer inquiries via email, phone, and chat
- Work with internal stakeholders to resolve complex customer issues
- Develop and maintain knowledge of our product features and capabilities
- Collaborate with colleagues to improve processes and procedures
What We Offer:
- Competitive salary: $70,000 - $90,000 per year
- Ongoing training and development opportunities
- Diverse and inclusive work environment
- Flexible work arrangements (three days in-office, two days remote)
Requirements:
- Bachelor's degree in a related field (e.g., business, marketing, computer science)
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Portuguese language proficiency required
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