Financial Service Representative

4 days ago


Provo, Utah, United States Utah Community Credit Union Full time

Job Summary:

As a Financial Service Representative at Utah Community Credit Union, you will be responsible for delivering exceptional customer experiences over the phone. This role requires strong communication and problem-solving skills to effectively identify and resolve member needs. If you are passionate about providing outstanding service and have a keen interest in financial products and services, we encourage you to apply.

About the Role:

This is a full-time position that involves working with members to understand their financial goals and provide tailored solutions. You will be required to maintain accurate records, process transactions, and stay up-to-date with credit union policies and procedures.

Responsibilities:

  1. Provide exceptional customer service by listening to member concerns, collecting data, securing answers, and reporting results.
  2. Process a variety of electronic funds transfers, including ACH, wires, and card payments.
  3. Maintain accurate records, including account information and transaction history.
  4. Stay current with credit union policies and procedures, including security protocols.
  5. Work collaboratively with area personnel and management to achieve team goals.

Requirements:

  • Bachelor's degree or equivalent experience.
  • Thorough knowledge of teller functions and credit union products, services, and policies.
  • Excellent communication and public relations skills.
  • Ability to operate related computer applications and business equipment.

Working Conditions:

This is a sedentary role that requires sitting most of the time. The ideal candidate should be able to exert up to 10 pounds of force occasionally.

Salary:

We offer an estimated salary range of $45,000-$65,000 per year, based on location and experience.



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