Software System Expert Representative

4 days ago


Provo, Utah, United States Rain Retail Software Full time
Company Overview:
Rain Retail Software is a leading provider of cloud-based SaaS solutions to specialty retailers across multiple markets. With over 15 years of experience, our company has grown rapidly and now employs over 130 people across various departments.

Salary:
$19-$21 per hour, commensurate with experience.

About the Job:
We are seeking a highly skilled Technical Support Representative to join our team in Provo, Utah. As a key member of our customer support team, you will work closely with customers via phone, text, and email to provide expert technical assistance and training on our system. Your primary responsibility will be to ensure seamless customer experience by troubleshooting and resolving issues efficiently.

Key Responsibilities:
• Provide top-notch technical support to customers through various communication channels
• Develop and deliver training sessions to educate customers on our system's features and functionalities
• Collaborate with internal teams to enhance product knowledge and stay updated on new features and technologies
• Analyze customer feedback to improve our system's performance and overall customer satisfaction

Requirements:
• Strong problem-solving skills and ability to think critically
• Excellent communication and interpersonal skills, with the ability to adapt to diverse customer needs
• Proficiency in using software systems and willingness to learn new technologies
• Ability to multitask and manage multiple projects simultaneously
• High level of self-motivation and accountability for delivering high-quality results

Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, life insurance, and a 401(k) plan. You will also enjoy opportunities for career growth and professional development within our expanding organization.

About Us:
Rain Retail Software values its employees and strives to create a positive work environment that promotes collaboration, innovation, and continuous learning. Our company culture emphasizes the importance of teamwork, open communication, and respect for one another.

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