Rental Assistance Coordinator
7 days ago
In the heart of Utah County, Community Action Services is seeking a dedicated Rental Assistance Coordinator to join our team. This role offers a unique opportunity to make a meaningful impact in the lives of those struggling with housing insecurity.
Salary Information
The estimated annual salary for this position is $45,000-$55,000, depending on experience and qualifications. Benefits include health, dental, and vision insurance, as well as paid time off and opportunities for professional growth.
Job Description
Rental Assistance Processor Responsibilities:
1. Serve as a key member of the Family Development team, providing critical support to low-income individuals and families facing housing challenges.
2. Utilize CASFB's resources to offer comprehensive assistance, including rental, security deposit, and utility aid.
3. Thoroughly review initial applications and supporting documentation to determine program eligibility and best course of action.
4. Collect additional necessary information from clients, landlords, collection agencies, attorneys, and other service providers as needed.
5. Coordinate property inspections and follow up with landlords regarding required repairs or abatement.
6. Review files for final approval and send approval letters, or denial letters as applicable.
7. Efficiently document client information and notes in HMIS, CAP 60, financial spreadsheets, and other relevant systems.
8. Prepare vouchers and mail checks or arrange for pick-up as necessary.
9. Advocate for clients with landlords, collection agencies, attorneys, and other service providers to resolve issues and find solutions.
10. Maintain accurate and secure files according to CASFB's requirements.
11. Collaborate with case managers to develop action plans and document outcomes, ensuring effective support for clients.
12. Develop relationships with and refer clients to other service providers, promoting a comprehensive approach to addressing poverty.
13. Serve as a team leader during winter season warming centers, coordinating efforts and providing guidance to colleagues.
14. Work with CASFB employees to address community issues related to poverty, representing the agency in a positive and professional manner.
15. Perform other duties as assigned by the program manager and directors.
Requirements and Qualifications:
To succeed in this role, you will need:
1. An associate's degree or high school diploma with relevant work experience, or an equivalent combination of education and experience.
2. Basic computer and analytical skills, as well as a strong understanding of confidentiality principles.
3. Excellent organizational skills, attention to detail, and the ability to remain calm under stressful situations.
4. Knowledge of resources available through the Family Development program and in the community, with a focus on supporting low-income and homeless individuals.
5. Strong written and oral communication skills, with the ability to conduct training professionally.
6. The capacity to interact effectively with clients in crisis, showcasing empathy and professionalism.
7. Ability to work collaboratively as part of a supportive team, contributing to a positive work environment.
8. Reliable transportation and flexibility to accommodate training, outreach visits, activities, and special projects.
9. Fluency in Spanish is required for this position, enabling effective communication with clients and community partners.
About Us
Community Action Services is a nonprofit organization dedicated to empowering individuals and families to achieve self-sufficiency and stability. We believe in the importance of community-based initiatives and strive to provide essential services that promote dignity and respect.
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