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Strategic Client Partnerships Manager

2 months ago

New York, New York, United States SMG Full time
  • Position Title: Senior Client Manager
  • Role Level & Responsibilities: This position operates at a level that bridges the gap between a Client/Account Manager and a Client Director.
  • Compensation: $93,600-$124,600, based on experience, along with a discretionary bonus.
  • Work Location & Flexibility: Our organization has an office available for team collaboration, but remote candidates from across North America are encouraged to apply.
About the Role

We are in search of a Senior Client Manager to join our dynamic agency, reporting directly to the Partnership Director. In this capacity, you will oversee initial consultancy engagements with retail clients, transitioning into a leadership role for commercial and client deliverables within a U.S. retail partnership. Your focus will also include team development and process enhancement to drive sustained growth.

Why Choose SMG?

SMG stands out as one of the most innovative growth companies in North America, housing the award-winning Retail Media Network agency, Threefold.

Established in 2008, Threefold is recognized as the premier specialist in Retail Media Networks (RMN), with headquarters in both London and New York. As part of the SMG agency network, which employs over 250 retail media professionals, Threefold's mission is to unlock additional CPG budgets, curate media campaigns that boost sales, and elevate retail partners into leading omni-channel media owners, covering in-store, offsite, and online platforms.

Threefold offers a range of services including consultancy, evaluation, and a white-label in-house solution, having successfully built, managed, and operated over 10 Retail Media Networks to date. Current partnerships include Walgreens' Boots Media Group and Morrisons Media Group, along with other major retailers.

We are committed to fostering an environment where our employees can thrive both personally and professionally. Our exceptional culture, shaped by outstanding individuals, has earned us recognition as one of the top 5 Marketing & Media agencies to work for in the UK, receiving World Class and Outstanding accreditation for the past two years.

Employee Benefits:

We continuously evaluate and enhance our benefits package to support our team. Here’s what we offer:
  • Generous discretionary bonus scheme
  • $3,510 annual wellbeing fund for personal wellness and interests
  • Comprehensive healthcare coverage (dental, medical & vision) with family options
  • Annual investment in professional development and learning
  • Four additional Wellbeing Days, one per quarter, dedicated to personal wellness
  • Complimentary headspace subscription
  • Early finishes at 4 PM on Fridays throughout the year
  • Two fully funded conferences annually, along with various team activities and celebrations
What We Seek in You

Aligned with our company values, we are looking for an experienced professional who embodies honesty, ambition, creativity, and a sense of enjoyment in their work. Ideal candidates will possess substantial client-facing, commercial, and leadership experience, likely from backgrounds in marketing, retail media, CPG, media agencies, sales, or retail technology. Experience in planning and executing commerce media campaigns is a plus. Specifically, you should have:
  • Experience in omnichannel retail media.
  • Skills in coaching and developing high-performing teams.
  • A proven history of driving business growth in fast-paced environments.
  • Significant experience in client or customer-facing roles.
  • Strong commercial insight, with the ability to work effectively with data and financial reporting.
  • A consistently positive attitude and a strong desire to succeed.
  • The capability to collaborate with multiple senior stakeholders to deliver exceptional client service.
Your Responsibilities

We pride ourselves on providing stimulating and varied opportunities, ensuring that no two days are alike. Here’s an overview of your key responsibilities:
Business Leadership:
  • You will guide the team’s direction and focus, seeking ways to expand our client base, increase revenue, and capitalize on new business opportunities while enhancing operational efficiency.
Commercial Oversight:
  • You will manage the overall commercial aspects of the account, ensuring a clear plan is in place to meet both internal and external targets, and contribute to the annual budget process.
Team Leadership:
  • You will lead a talented team, overseeing their work plans, conducting performance reviews, and providing coaching. Regular evaluations of team performance and structure will be essential to meet business needs.
Client Relationship Management:
  • You will assist in building strong relationships with clients, ensuring exceptional service that fosters business growth and repeat engagements.
Campaign Development:
  • You will ensure high-quality output from your team, collaborating with the Campaign Team to create innovative campaigns that deliver outstanding results.
Campaign Evaluation:
  • You will oversee the timely delivery of campaign results to clients, utilizing insights to inform future strategies and discussions on evaluation metrics.
Cross-Department Collaboration:
  • You will ensure effective collaboration with various teams within the organization, promoting seamless communication and teamwork.
Contribution to Organizational Initiatives:
  • You will actively participate in initiatives aimed at enhancing our company culture and reputation, contributing to training, marketing, and recruitment efforts.
Commitment to Your Success

We are dedicated to supporting your growth and success, offering accommodations throughout your application process. If you require assistance or adjustments, please reach out to our team.

SMG is an Equal Opportunity Employer

We are committed to providing equal opportunities in the workplace and welcome applications from individuals of diverse backgrounds. More information about our diversity initiatives can be found on our website.