Central Checkout Supervisor

6 days ago


Houston Texas, United States Mi Tienda Full time
Job Description:

As a key member of the Mi Tienda team, the Service Team Lead will be responsible for leading the successful operation of the Central Checkout department. This role requires a strong leader who can create a team environment where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.

Key Responsibilities:
  • Role model exceptional Customer Service standards.
  • Listen and show sensitivity to Customers' concerns and handle issues in a professional and effective manner.
  • Assist in maintaining company sanitation standards.
  • Monitor and manage potential shrink.
  • Ensure Standard Operating Procedure compliance in the service department.
  • Monitor, enforce, and role model company dress code standards.
  • Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
  • Monitor frontend activity to expedite Customer throughput by directing Customer traffic.
  • Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
  • Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
  • Listen and show sensitivity to Partners' concerns and handle issues in a professional manner.
  • Encourage and champion frontend selling activities.
  • Recognize Partners and celebrate success.
  • Convey an appropriate sense of urgency in dealing with Partner and Customer issues.
  • Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.
Requirements:
  • Eighteen (18) years of age or older.
  • Must have completed Regional Service training and approved by the Regional Merchant.
  • Advanced understanding of checkout procedures.
  • Demonstrated leadership ability.
  • Demonstrated commitment to excellence in customer service.
  • Exhibits a high level of performance.
  • Ability to speak or communicate effectively to coworkers, supervisors, and customers.
  • Demonstrates strong conflict resolution skills.
  • Effective oral and written skills.
  • Possesses an understanding of basic math concepts.
  • Possesses the ability to make logical decisions.
  • Ability to delegate, organize, and plan effectively.
  • Ability to handle stressful situations.
  • Excellent customer service skills.
  • Proficiency on HEB systems preferred.
  • Excellent communication and organization skills.
  • Ability to maintain an efficient operation, troubleshoot, and report any malfunctions of equipment.
  • Maintain sanitation standards throughout the work area.
  • Ability to work a flexible schedule, including opening, closing, and weekend shifts.
Physical Requirements:
  • Maintain a high level of productivity and efficiency standards.
  • Standing (for a maximum of 3 hours).
  • Lift and carry moderately heavy loads.
  • Bend, reach, squat, push, and pull.


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