Austin 21 Service Lead

6 days ago


Austin Texas, United States HEB Full time

Job Summary:

H-E-B is seeking a highly motivated and experienced Service Lead to join our team. As a Service Lead, you will be responsible for leading a successful operation of the Central Checkout Department, training and coaching Partners to provide superior customer service, and ensuring that all customers receive a positive experience.

Key Responsibilities:

  • Assist in leading a successful operation of the Central Checkout Department
  • Train and coach Partners to provide superior customer service
  • Directly supervise employees in the department
  • Approve financial transactions, such as overrides and opening/closing suspended orders
  • Manage traffic flow and customer throughput, relaying and monitoring expectations related to daily performance goals
  • Track and anticipate high-sales times to ensure proper staffing, including lunch and break times
  • Maintain Service-related inventory, such as wrap, bags, and cart maintenance
  • Perform WGO walks to set up the department in the absence of the Department Manager or Service Admin
  • Troubleshoot equipment and technology, such as POS, coupons, and self-checkout
  • Monitor front-end selling metrics and daily goals, encouraging effective merchandising
  • Perform duties of Service Partners frequently

Requirements:

  • Minimum age 18 (mandatory)
  • High school diploma or equivalent (associate's degree a plus)
  • 1+ years of retail/customer service experience
  • Cashier experience
  • Completion of required company training

Preferred Qualifications:

  • Advanced customer service skills
  • Strong planning, organization, and time-management skills
  • Strong verbal and written communication and interpersonal skills
  • Conflict resolution and influencing skills
  • Decision-making skills
  • Ability to coach
  • Ability to build relationships
  • Ability to communicate with and speak effectively to customers and Partners at all levels


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