Austin 21 Service Lead
6 days ago
Job Summary:
H-E-B is seeking a highly motivated and experienced Service Lead to join our team. As a Service Lead, you will be responsible for leading a successful operation of the Central Checkout Department, training and coaching Partners to provide superior customer service, and ensuring that all customers receive a positive experience.
Key Responsibilities:
- Assist in leading a successful operation of the Central Checkout Department
- Train and coach Partners to provide superior customer service
- Directly supervise employees in the department
- Approve financial transactions, such as overrides and opening/closing suspended orders
- Manage traffic flow and customer throughput, relaying and monitoring expectations related to daily performance goals
- Track and anticipate high-sales times to ensure proper staffing, including lunch and break times
- Maintain Service-related inventory, such as wrap, bags, and cart maintenance
- Perform WGO walks to set up the department in the absence of the Department Manager or Service Admin
- Troubleshoot equipment and technology, such as POS, coupons, and self-checkout
- Monitor front-end selling metrics and daily goals, encouraging effective merchandising
- Perform duties of Service Partners frequently
Requirements:
- Minimum age 18 (mandatory)
- High school diploma or equivalent (associate's degree a plus)
- 1+ years of retail/customer service experience
- Cashier experience
- Completion of required company training
Preferred Qualifications:
- Advanced customer service skills
- Strong planning, organization, and time-management skills
- Strong verbal and written communication and interpersonal skills
- Conflict resolution and influencing skills
- Decision-making skills
- Ability to coach
- Ability to build relationships
- Ability to communicate with and speak effectively to customers and Partners at all levels
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