Hybrid Insurance Representative

3 weeks ago


Grandview Heights, Ohio, United States Pyramid Consulting, Inc Full time

We are seeking a skilled Solutions Centre Representative to join our team at Pyramid Consulting, Inc. in Grandview Heights, OH (Hybrid). As a Solutions Centre Representative, you will deliver exceptional customer service and support our clients' needs.

Estimated Salary: $16 - $19 per hour. This is a 12+ months contract opportunity with long-term potential.

Key Responsibilities:

This role requires the successful candidate to receive and respond to incoming calls from investment professionals, plan sponsors, and members on a variety of topics. They must have a strong understanding of various insurance products and the sales process.

  • You will be trained for a total of 5 weeks, with 3 days in the office and 2 days at home.
  • After training, you will have flexible hours Monday - Friday 8:00-8:00 EST.
  • You will need to be able to interpret and apply all changes and enhancements to new and old products, based on daily change communications.
  • You will also be responsible for maintaining accurate records of conversations and following a process of documentation to support our strategy of knowing our member better than anyone.

Our ideal candidate will have one year of experience in customer service, sales-related occupations, and possess a strong understanding of state and local laws necessary to understand the legal implications of certain product features in different states.

We offer a competitive salary, employee benefits including health insurance, 401(k) plan, and opportunities for professional growth and development.



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