Customer Service Representative

3 weeks ago


Richmond Heights, Ohio, United States RemX Full time

We are seeking a highly skilled Customer Service Representative to join our team at RemX. As a key member of our call center operations, you will be responsible for providing exceptional customer service to clients via phone and email.

About the Job

This is a contract-to-hire opportunity with competitive pay of $20/hour and benefits including health insurance and retirement plan. You will work 9-6, Monday through Friday.

Job Responsibilities
  • Respond to high volume of customer inquiries regarding order status, tracking information, and lead times.
  • Edit and change orders as necessary.
  • Provide customers with product information such as SDS sheets.
  • Offer shipping and freight quotes to customers.
  • Process returns, damaged or missing products, and replacement goods shipments.
Requirements
  • High school diploma or equivalent required.
  • Two years experience in data entry or related field preferred.
  • Proficiency in Microsoft Office.
  • Strong attention to detail and accurate data entry skills.
  • Excellent organizational and time management skills.


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