Customer Service Representative

4 days ago


Broadview Heights, Ohio, United States Cleveland Clinic Full time
Patient Service Specialist

Serving the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care facility guided by Christian values. We prioritize patient-centered care and deliver exceptional experiences.

Role Highlights:

  • Provide a proactive and patient-focused experience for patients and their families.
  • Utilize the HEART model to resolve patient issues effectively.
  • Create a welcoming environment and interact with patients to ensure stellar experiences.

Responsibilities:

  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, and record tracking.
  • Schedule appointments, manage arrival and departure activities, and screen for interpreter services.
  • Enter and maintain confidential patient information, and educate patients on MyChart and Appointment Pass.

Requirements:

  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, or customer service.
  • Dexterity to operate a PC and office equipment; extended periods of standing, walking, or sitting.
  • Ability to navigate various locations and function in a fast-paced environment.

Estimated Salary: $45,000 - $55,000 per annum, depending on qualifications and experience.



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