Support Service Representative

4 days ago


Richmond Heights, Ohio, United States CBIZ Full time
Job Summary

We are seeking a skilled Customer Service Specialist to join our team at Marcum Search's partner company in Cleveland. As a key member of the support team, you will be responsible for building relationships with internal and external customers, ensuring a positive experience with our company and department.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Assist customers with product information, pricing, availability, and order processing.
  • Handle and resolve customer complaints and issues with tact and efficiency.
Requirements
  • High school diploma or equivalent required.
  • Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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