Client Service Specialist

4 weeks ago

New York, New York, United States Richard Ginori Full time
Job Summary

As a Client Service Specialist at Richard Ginori 1735, you will be responsible for delivering exceptional customer service and ensuring seamless interactions between sales, supply chain, and manufacturing teams. Your primary goal will be to create engaged customers and drive sales organic growth in the US market.

About the Role

This is a full-time position that requires a proactive and customer-oriented individual to join our US team. You will work closely with the Commercial Direction and Sales Team to define commercial contracts for the US market, provide market insights, and initiate sales prospecting. Your responsibilities will also include taking ownership of customers' orders, tracking and monitoring orders advancement, and preparing documents required for delivery.

Key Responsibilities
  • Collaborate with the Commercial Direction and Sales Team to define commercial contracts for the US market
  • Provide market insights to build the strategy
  • Initiate sales prospecting and look for business opportunities
  • Take full ownership of customers' orders and follow up from proposals to delivery
  • Work closely with Planning and Logistics to track and monitor orders advancement
  • Prepare and provide all documents required (packing list, etc.) working closely with the Kering Administration Team, Logistic & Out-Bound Team
  • Work with Kering Risk Manager to define the method payment in line with Kering Security Procedures
  • Organize customer service to resolve requests for assistance or customer issues professionally, precisely, and in time
  • Define specific guidelines for the effective management of requests and complaints. Measure and optimize the efficiency of responses
  • Manage client complaints on packaging and product quality, working closely with the Quality Department
  • Track and monitor payment status and credit collections, working closely with Finance & Administration Team
  • Keep accurate records and document customer service actions and discussions
  • Track and monitor customers' performance creating reports through existing IT systems (AX, BI)
Requirements
  • 2 years of work experience in a B2B customer service environment preferred
  • Proven customer-facing experience
  • Experience with EDI implementation an advantage
  • Good business knowledge of order-to-cash flows
  • Working knowledge of Incoterms and customs rules
  • Good working knowledge of Office Pack (Outlook, Excel, Power Point, Word)
  • Good knowledge of sales principles and methods
  • Fluent English
  • Knowledge of Italian language an advantage
  • Team player
  • Customer-oriented
  • Problem-solving
  • Negotiation-oriented
  • Focus on results
  • Self-motivated
  • Passion and enthusiasm
  • Curiosity and innovation
  • Clear and open communication
About Us

Richard Ginori 1735 is a global Luxury group that manages the development of renowned Maisons in Fashion, Leather Goods, Jewelry, and Watches. We empower imagination in a sustainable manner and encourage our employees to flourish. Join our passionate journey and fulfill your potential and creativity.

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