Client Service Specialist
5 days ago
As a Client Service Specialist at Richard Ginori 1735, you will play a key role in delivering exceptional customer experiences and driving sales growth in the US market. This is an exciting opportunity to join a global luxury group and contribute to the success of our esteemed brand.
Key Responsibilities
Collaborate with the Commercial Direction and Sales Team to define commercial contracts for the US market
Provide market insights to build sales strategies
Initiate sales prospecting and identify business opportunities
Manage customer orders from proposal to delivery, working closely with Planning and Logistics
Prepare and provide necessary documents, including packing lists, in collaboration with the Kering Administration Team and Logistic & Out-Bound Team
Work with the Kering Risk Manager to define payment methods in line with Kering Security Procedures
Organize customer service to resolve requests and issues professionally, precisely, and in a timely manner
Define guidelines for effective request and complaint management, measuring and optimizing response efficiency
Manage client complaints regarding packaging and product quality, working closely with the Quality Department
Track and monitor payment status and credit collections, collaborating with the Finance & Administration Team
Maintain accurate records and document customer service actions and discussions
Track and monitor customer performance, creating reports through existing IT systems (AX, BI)
Requirements
2 years of work experience in a B2B customer service environment preferred
Proven customer-facing experience
Experience with EDI implementation an advantage
Good business knowledge of order-to-cash flows
Working knowledge of Incoterms and customs rules
Good working knowledge of Office Pack (Outlook, Excel, PowerPoint, Word)
Good knowledge of sales principles and methods
Fluent English
Knowledge of Italian language an advantage
Team player
Customer-oriented
Problem-solving
Negotiation-oriented
Focus on results
Self-motivated
Passion and enthusiasm
Curiosity and innovation
Clear and open communication
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