Customer Relations Specialist

2 weeks ago


Greeley, Colorado, United States Yoder Family of Companies Full time
Position Overview

Become a part of a thriving automotive enterprise in Northern Colorado
Recognized as one of the top workplaces in Northern Colorado.

About Us We are a cutting-edge automotive firm grounded in strong family principles that have been integral to the community since 1908. Our operations are devoted to providing the Northern Colorado area with exceptional service, sales, repairs, and customer care. We cater to thousands of clients annually, thanks to the dedicated, committed, and professionally trained members of the Yoder Family of Companies.

Role Summary

The BDC Agent is tasked with managing both outbound and inbound communications to uncover various opportunities for generating leads and scheduling appointments while pursuing referrals. This role emphasizes relationship building through timely follow-ups with all customers who have engaged with our services, ensuring their complete satisfaction. The position also involves assisting guests who arrive at our facility and facilitating vehicle rentals by verifying and documenting all necessary driver information to ensure a smooth rental and return process. Additionally, this role is pivotal in fostering a positive workplace culture that aligns with the organization’s mission and values.

Key Responsibilities

  • Effectively communicate with both new and existing customers via phone, email, or text to address inquiries promptly and provide information about vehicles or services.
  • Schedule customer appointments efficiently and in a timely manner.
  • Maintain a comprehensive customer database to capture repeat business from each interaction.
  • Track communication methods and appointments/recommendations made for each customer.
  • Coordinate appointments with interested buyers and consumers.
  • Welcome and direct customers entering the facility.
  • Assist with various administrative tasks, including filing, scanning, and document creation.
  • Ensure an optimal rental experience by maximizing sales and service opportunities with every customer through professional, prompt, and friendly service in all interactions.
  • Review rental terms with customers to ensure a clear understanding of rates and service charges.
  • Verify customer qualifications for rentals in accordance with company guidelines.
  • Accurately prepare all rental and return documentation.
  • Monitor vehicle conditions post-rental and report any issues or charges to the supervisor.

Qualifications

  • High school diploma or equivalent preferred.
  • 1-3 years of experience in customer service or office settings preferred.

Benefits For full-time positions, the company offers vacation time, sick leave, paid holidays, an early childhood education center for children, 401(k), profit sharing, health, dental, vision, pet insurance, and company discounts. For part-time roles, benefits include paid sick leave, pet insurance, early childhood education, and company discounts. No additional benefits are provided.

Compensation Hourly, Non-Exempt: $16.00 - $20.00, depending on experience.

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