Emergency Response Coordinator

6 days ago

Dallas, Texas, United States SMU Full time
About the Position:

This role is an on-campus, in-person position within the SMU Police Department.

The Communications Officer is responsible for performing duties associated with the non-emergency and emergency response of the campus police department; to service calls and inquiries received through various channels, process fire and security alarms, and personal contact with campus patrons.

In doing so, they're expected to deliver high standards of customer service to students, faculty, staff, and community members by making the most effective and efficient use of police staff and technology resources.

Key Responsibilities:
  • Answers emergency and non-emergency calls for service, receives and records information and requests for police services in a computerized database.
  • Monitors and processes calls from various sources, including phone lines, safety website, department email, emergency call boxes, and alarm systems.
  • Dispatches officers according to need and priority of the request for service, displaying analytical and organizational skills necessary to receive, evaluate, process, and dispatch emergency and non-emergency calls for assistance.
  • Transmits and receives radio calls from field units via two-way radio, utilizing effective communications through police radio equipment, telephone, and computer typing skills.
  • Routinely works with Law Enforcement agencies throughout the DFW Metroplex when referring situations or requesting their mutual-aid assistance.
  • Exhibits technological competency to utilize and actively monitor a variety of complex telecommunications systems and equipment.
  • Demonstrates a high level of customer service abilities to meet the institution's high standards when interacting with the public.
  • Ability to work varied shifts and durations, including weekends and holidays, and on-call duties as needed.
  • Operation of specialized state/national/international communication networking computer terminal to access confidential and restricted law enforcement information under specialized security clearance.
  • Able to use resources and critical thinking skills to develop a daily briefing that provides department leadership with the information needed to conduct daily operations and maintain the campus's standards of safety.
Qualifications:

A high school diploma or equivalent is required. An associate's degree is preferred.

A minimum of a year of experience is required.

Must be a US Citizen.

Candidate with experience working in a high-stress service environment that requires phone skills, multi-tasking, critical decision making, and attention to detail is required.

Candidate with knowledge of standard police practices and terminology is highly desired.

Candidate must demonstrate proficiency in Microsoft products.

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions.

Candidate with TCOLE Telecommunicator license is preferred.

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