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Patient Care Navigator

2 months ago

Dallas, Texas, United States Integrative Emergency Services Full time
Job Summary

Integrative Emergency Services is seeking a highly skilled Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in ensuring the delivery of high-quality patient care by facilitating communication between patients, providers, and interdisciplinary teams.

Key Responsibilities
  • Consistently review assigned patients to make timely and appropriate patient care calls.
  • Schedule patients for routine tele-visits with providers.
  • Communicate with providers, including any outside specialists involved in patient care.
  • Assist in acquiring patient records.
  • Create and maintain care plans based on provider-approved care plans for patient-centered care.
  • Ensure care plans are shared with patients and families based on CMS guidelines.
  • Provide patient and family education.
  • Ensure compliance with CMS guidelines for Chronic Care Management.
  • Assist in enrolling new patients to the Guided Care+ program.
  • Communicate with interdisciplinary teams, such as social workers and home health for patient needs.
  • Report errors or issues promptly to supervisor.
  • Maintain security of medical records and patient's health information according to HIPAA standards.
  • Communicate with providers regarding immediate concerns with patients.
  • Follow through with patient inquiries, requests, and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.
  • Provide occasional work guidance, technical advice, and training to staff.
  • Additional duties may be required by the care coordinator.
Qualifications
  • Excellent analytical, organizational, and verbal/written communication skills.
  • Detail orientation.
  • Ability to manage multiple priorities with varying levels of complexity.
  • Works efficiently in a team environment.
  • Strong customer service orientation.
  • Proficiency with MS Office applications and the internet.
  • Ability to read, write, and speak English proficiently.
  • Knowledgeable of and maintains HIPAA standards of privacy and confidentiality. Ability to use discretion appropriately and maintain confidentiality.
  • Strong listening skills and ability to show compassion for a diverse patient population and their families.
  • Ability to effectively present information and respond to questions from groups or patients, center staff, and the general public.
Education/Experience
  • 2+ years of experience in health education, patient navigation, and/or health clinic patient assistance field.
  • High School Diploma or GED.
  • Valid Texas Driver's license.
  • Must have reliable transportation.
Physical Demands
  • Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms, includes ability to walk through skilled nursing facilities.
  • Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.).
  • Light to moderate lifting 20-25 pounds.
  • Fine hand manipulation (keyboarding).
  • Ability to uphold the stress of assisting patients of diverse backgrounds.
Work Environment
  • The noise level in the work environment is usually low.
  • Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
  • Integrative Emergency Services is a smoke-free workplace in compliance with federal guidelines.
  • Position will need to adhere to any immunization, vaccination, or other requirements in place at our client sites in accordance with their policies and procedures.
Expected Pay
  • $18-25 USD per hour.