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HVAC Technical Support Expert

2 months ago

Richardson Texas, United States Lennox International Full time
About Lennox International

Lennox International is a leading global provider of climate control solutions, dedicated to delivering innovative and energy-efficient products to residential and commercial customers. Our company is built on a foundation of integrity and innovation, with a commitment to sustainability and customer satisfaction.

Job Summary

We are seeking a highly skilled HVAC Technical Support Specialist to join our team at Lennox International. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to customers, contractors, and internal teams on the installation, maintenance, and troubleshooting of HVAC/R systems.

Key Responsibilities
  • Training and Development: Develop and deliver comprehensive training programs for internal teams, contractors, and clients on the installation, maintenance, and troubleshooting of HVAC/R systems.
  • Technical Support: Provide expert-level troubleshooting and installation assistance for HVAC/R equipment, including diagnosing and resolving issues with refrigeration circuits, components, and controls.
  • Documentation and Reporting: Generate and maintain technical documentation, including troubleshooting guides, best practices, and case studies.
  • Process Improvement: Collaborate with engineering and product development teams to provide feedback on product performance and suggest enhancements.
  • Client and Stakeholder Interaction: Engage with clients and stakeholders to understand their needs and provide tailored technical support and training solutions.
Requirements
  • Education: Bachelor's degree in Mechanical Engineering, HVAC/R Technology, or a related field, or equivalent experience.
  • Experience: Proven experience in HVAC/R technical support, installation, and troubleshooting, with a strong understanding of refrigeration systems and components.
  • Skills: Excellent communication skills, with the ability to convey complex technical information clearly to diverse audiences. Strong problem-solving skills and the ability to work independently and as part of a team.
Preferred Qualifications
  • Certification: Certification in HVAC/R technologies (e.g., NATE, EPA).
  • Experience: Experience with digital learning platforms and e-learning content development.
What We Offer

At Lennox International, we offer a competitive compensation package, including a base salary, annual bonus, and excellent benefits. We also provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

We are an equal opportunity employer and value diversity and inclusion in our workplace. If you are a motivated and experienced HVAC Technical Support Specialist looking for a new challenge, please submit your application.