Senior Technical Support Specialist

1 day ago


Richardson, Texas, United States Abode Techzone LLC Full time
Job Summary:

Abode Techzone LLC is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our customers, resolving complex technical issues, and providing guidance to internal teams.

Key Responsibilities:

Provide Tier 3 (L3) technical support to customers via phone, email, and remote desktop sessions
Troubleshoot and resolve complex technical issues related to software bugs, hardware failures, and network connectivity
Collaborate with internal teams to resolve technical issues and improve overall system performance
Develop and maintain technical documentation and knowledge base articles
Participate in on-call rotations and provide 24/7 support as needed

Requirements:

Bachelor's degree in Computer Science, Engineering, or related field
5+ years of experience in technical support, with a focus on complex technical issues
Strong knowledge of Java, .NET, C/C++, Shell Scripting, Python, SQL, and other technical skills
Excellent problem-solving and analytical skills, with the ability to think critically and outside the box
Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams

What We Offer:

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced technical support professional looking for a new challenge, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you

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