Technical Support Specialist

2 weeks ago


Richardson, Texas, United States ASSA ABLOY Full time
Job Summary

We are seeking a highly skilled Technical Support Agent to join our team at ASSA ABLOY Global Solutions Inc. As a Technical Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Identify and resolve technical issues related to ASSA ABLOY products
  • Document and track customer inquiries and issues
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of ASSA ABLOY products and services
Requirements
  • 2-3 years of customer service or technical support experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of MS Office and Windows operating systems
  • Industry certification preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

At ASSA ABLOY, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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