Technical Support Specialist

4 days ago


Richardson, Texas, United States High Touch Technologies Full time
Job Title: Support Technician I

High Touch Technologies is seeking a highly skilled and motivated Support Technician I to join our team. As a Support Technician I, you will be responsible for providing level 1 technical support and assistance to end users, troubleshooting software and hardware problems, and providing information and answers to support our clients on all High Touch Technologies' application platforms.

About Us

High Touch Technologies is a software, technology, and communications company that provides services and support to all industries. We help grow businesses by expanding their technology and communications capabilities, both internally and externally.

Responsibilities
  • Provide level 1 technical support and assistance to end users via phone, email, and remote access.
  • Troubleshoot software and hardware problems, and provide information and answers to support our clients.
  • Configure and support LANs, WANs, VPNs, data, and networking.
  • Maintain a high level of productivity, meeting key performance indicators such as incoming call-to-ticket count ratio, time spent on the phones, and time spent off the phones when working on software training or special projects.
  • Have a positive attitude towards the company and work collaboratively within the department.
  • Be prompt to work and willing to come in early or stay late if the call volume or workload warrants it.
Requirements
  • Equivalent to a two-year college degree or completion of a specialized course of study at a business or trade school.
  • One to three years of similar or related professional experience.
  • Internet access from home and the ability to diagnose/work issues remotely while on-call.
  • Strong interpersonal and customer service skills.
  • Must be able to install, troubleshoot and support personal computers and be familiar with processing concepts and terminology.
Preferred Experience
  • Principles of basic operation and installation of LANs, WANs, TCP/IP telecommunication systems, and related software.
  • Network performance tuning, software maintenance, and preventative maintenance techniques.

High Touch Technologies is an Equal Employment Opportunity company. This job description provides you with details pertaining to the position but is not a complete statement of duties and responsibilities. Other duties can be assigned or required.



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